Changelog

4 November 2026

• Unlisted services. A new visibility option for services in online booking. An unlisted service stays off your booking page, but anyone you send its link to can book it.
• Import from Writeup. Moving from Writeup? We can now bring your clients and journal across to Konfidens.
• Newer AI models in Scribe. AI session notes now use newer, more capable language models.
• Fixes
  • Archived clients who book a new appointment are made active again, so they show up in your calendar and client list.
  • Bookings on the final day of a Behandlernettverk.no deal are no longer rejected (Norway).

3 November 2026

• Export to Norsk helsearkiv (Norway). Hand over client records to Norsk helsearkiv straight from Konfidens. Before the export, Konfidens checks for unsigned journal entries, missing national ID numbers and duplicate clients.
• Group appointments are easier to spot. The calendar shows an icon for group appointments and the names of who is attending. The agenda view is tidier too.
• Copy the link when sending a notification. The "Send notification" dialog now has a button to copy the link.
• Fixes
  • CSV downloads open correctly in Excel on Windows, including letters like æ, ø and å.

2 November 2026

• Konfidens beside your video call. During a video call, open the client's journal, forms, invoices, messages and calendar in a panel next to the call, without switching tabs.
• Invoice number on bank statements. When a client pays by card through Konfidens, their bank statement shows your clinic name and the invoice number.
• Simpler video call menu on phones. The menu on small screens now only has what you need during a call.

30 October 2026

• Quicker payment setup. When you set up card payments, we fill in the clinic details we already have, including your bank account.
• Deleting a client deletes their files. When you permanently delete a client, their uploaded documents and message attachments are deleted too.

29 October 2026

• Login code by email is easier to find. If the SMS code doesn't arrive, "No code? Send by email" now sits right under the code field.

28 October 2026

• Rescheduling keeps the price. A custom price or personal discount is no longer shown as an extra charge when a booking is moved.
• Your phone number stays private. The footer on payment pages no longer shows your clinic's address and phone number.
• Fixes
  • Starting a new booking from a client fills in that client again.

27 October 2026

• Bookings with several clients. Book couples, families or groups into one appointment with the Family add-on. Each client has their own link from the appointment in the calendar.
• Agenda view. A new calendar view that lists your upcoming appointments day by day.
• Clearer cancel and edit dialogs. Warnings and choices about notifications and fees are now grouped and easier to follow.
• Tidier online booking settings. If a service isn't bookable online, the options that don't apply are hidden. Pause settings have their own page, and services are listed last.
• Shorter booking lists. A client's upcoming bookings show the first three, with "Show all" for the rest.
• Fixes
  • Clients who leave gender blank in online booking can finish their booking.

26 October 2026

• Fixes
  • A very long comment on a waitlist entry no longer hides its buttons.

23 October 2026

• Custom email templates sooner. On a paid plan you can customise your email templates one day after subscribing.

21 October 2026

• Late cancellations and no-shows. When you cancel an appointment, choose whether the client or you cancelled, or mark it as a late cancellation or no-show. You decide separately whether the client still pays.
• Change a cancellation afterwards. Recorded a no-show as an ordinary cancellation? Change the status of a cancelled booking from the calendar or the client's booking list.
• Insurance bookings. Cancelling an appointment in an insurance series no longer charges the insurer. To have the client pay instead, change the payer before cancelling.
• More flexible reports. Show or hide columns in your reports. Phone, video and in person appointments are combined in a single "Location" column.
• When a booking was cancelled. The attendance badge in a client's booking list shows when the booking was cancelled.

19 October 2026

• Fewer mistyped email addresses. Konfidens now catches email addresses without a full domain, like "name@gmail".
• Fixes
  • Google Calendar sync no longer fails when many appointments are removed at once.

16 October 2026

• Resend booking confirmations. Send a client their booking confirmation again from the booking.
• Send a payment receipt. Resend the payment confirmation email from a paid invoice.
• Invite someone else to a video call. Send a link to join the call by email or SMS, to any email address or phone number.
• Form title in email templates. Use the form's title as a variable when you write the email that sends a form.

15 October 2026

• Better video calls for clients. Clients can check their camera and microphone before joining, and get help if their browser blocks them. Noise cancellation stays on during video calls.
• Fixes
  • Moving a booking to another time of day now switches correctly between daytime and evening prices.

13 October 2026

• Discounts per client. Set a fixed discount on a client's profile. It's applied in the booking form and when the client books online.
• Send EHF invoices automatically (Norway). Turn it on in payment settings, and eligible invoices are sent as EHF the evening after the appointment.
• Fees in the payment report. The payment report CSV now shows the Konfidens Pay fee and the amount transferred for each booking.
• Browse days in the mini calendar. Step to the previous or next day from the Today view on your dashboard and in the sidebar.
• A warning before you lose a discount. Turning off a discounted add-on now warns you that the discount won't come back.
• Fixes
  • You can change an invoice to a price with decimals.

8 October 2026

• Recurring bookings without an end date. Recurring bookings can now run until you stop them. Edit or cancel one booking, or this and all future ones, and Konfidens warns you before it touches bookings that are already invoiced.
• Phone appointments. Services and bookings can now take place by phone, alongside in person and video. Phone appointments show up in your reports and in online booking.
• The next booking in a series. Clients looking at a booking confirmation can jump to their next upcoming appointment.
• Fixes
  • Insurance cases with a deductible price but no deductible treatments no longer ask for a deductible invoice (Norway).

7 October 2026

• Highlight text. Mark text in yellow in your journal notes and phrases.

3 October 2026

• Email previews with your own details. Email template previews now show your own name and clinic instead of example data.

1 October 2026

• Change who is responsible for a client. Clinic managers and the practitioner responsible can now change the treatment responsibility for a single client.

30 September 2026

• Keyboard shortcuts. Turn on keyboard shortcuts from your profile menu to move around Konfidens faster.
• Fixes
  • A booking keeps the price from its draft, even if the service price changed in the meantime.
  • Imported journal notes that contain unusual text open properly instead of showing an error.

29 September 2026

• Import from Psykbase (Norway). Moving from Psykbase? We can now bring your journal across to Konfidens.

28 September 2026

• More choice of when to send payment requests. Send the first payment notification 3, 5 or 7 days before the appointment, or an hour after it.
• Draft invoices in their own list. A client's draft invoices are listed separately, so recurring appointments don't crowd out the invoices that need attention.
• Fixes
  • Searching for a client by a reference number works again, including numbers that start with zero.

23 September 2026

• Links in emails and forms. Add links in your email templates and forms.
• Easier to fix a form before sending. If a client misses a required answer, the form scrolls to it.
• Fixes
  • The clinic email sender settings show on tablets.

21 September 2026

• Know when a client fills in a form. You get an email when a client completes a form you sent.
• Fixes
  • Signatures show in completed forms.
  • Long paragraphs in forms are no longer cut off.

17 September 2026

• Link to a chat message. Copy a link that goes straight to a specific message in a chat.

16 September 2026

• Print forms. Print a form, or its answers, with a new print button.
• Calendar details in your time zone. Dates and times in the calendar sidebar now follow your device's time zone, like the calendar itself.
• An "Add" button for tasks. Add a task with a button, as well as with the Enter key.
• Fixes
  • Clients get notified of every new chat message again, not just once a day.
  • Copying your Konfidens calendar to Google Calendar is more reliable.

15 September 2026

• Filter draft invoices by treatment date. The draft invoice report has a new treatment date filter.

14 September 2026

• A tidier journal. Empty journal notes created for future bookings are hidden until the appointment.

12 September 2026

• A new dashboard. Every part of the dashboard has been refreshed. The help centre suggests articles that fit how you use Konfidens, tasks can be edited, and you can hide completed tasks and appointments.

10 September 2026

• Your own form templates. Practitioners can create form templates of their own, next to the clinic's. Managers can decide who owns each template.
• Copy a form template. Make a copy of a form to start a new one without changing the original.
• Required checkboxes. Require at least one box to be ticked in a checkbox question.
• Alerts about double bookings. If a client or manager books over one of your appointments, you get an email so you can sort it out.
• Edit a connected client's contact details. Update the phone number and email of a client who has their own Konfidens account.
• No more draft badges on future notes. Notes for appointments that haven't happened yet aren't marked as unfinished drafts.

8 September 2026

• Refunds. Refund a client's card payment from the credit note, straight from Konfidens.
• Read receipts in chat. Choose whether clients' chats show when they have read your messages, for each chat or for all new chats.
• Fixes
  • Bookings on the last day an insurance case is valid are no longer rejected (Norway).

4 September 2026

• Tell clients when you move an appointment. When you change a booking's time or place, Konfidens asks whether to let the client know.
• Cancel with the right notification settings. The cancel dialog follows the client's and service's notification settings and shows how the client will be told.
• Personal therapy in your CPD log. Log personal therapy hours as a CPD activity.
• Fixes
  • Very long memos no longer break the layout.

2 September 2026

• Request consent in one click. Request consent from the client's consent menu.

1 September 2026

• Matrix questions in forms. Ask several questions with the same answer scale in one grid.

31 August 2026

• Fixes
  • "Add to Google Calendar" links in client emails open at the right time.

28 August 2026

• Fixes
  • If online booking is off, clients no longer see buttons to make a new booking.
  • Long chat messages no longer take over the whole screen while you write.

27 August 2026

• Write notes from the booking. Start a session note straight from a booking in the calendar, and see whether it's a draft or signed. Choose in settings whether notes are created automatically.
• Fixes
  • Signing in with a password or BankID no longer briefly says you're logged in before the last step.

25 August 2026

• Send forms from the template list. Send a form to a client straight from your list of templates.
• Forms from the calendar. Open a client's forms from their booking in the calendar.
• Add clients from the clinic client list. Managers can add a client on behalf of any practitioner with a new "New client" button.

21 August 2026

• Google Calendar sync. Connect your Google Calendar to see your Google events in Konfidens and block that time from online booking. Your Konfidens appointments are copied to a separate Google calendar without client names. See the calendar.
• Your client list remembers how you sort it.
• Fixes
  • A required gender question no longer stops you from saving a form.
  • Typing @ for variables or . for phrases works after brackets and quotes too.

20 August 2026

• Fixes
  • Reordering practitioners for online booking works again.

19 August 2026

• Signatures in forms. Ask clients to sign a form.
• Share a form by link. Copy a link to a form that a client can fill in after signing in.
• Sort your client list. Choose the order your clients are listed in.
• Add a new clinic. Create another clinic from the clinic selector.

18 August 2026

• Faster client lists. Large client lists load in pages, so they open faster.

13 August 2026

• Count appointments towards your CPD. Mark bookings and calendar events with a CPD activity type to include them in your professional development log.
• Import from Hano (Norway). Moving from Hano? We can now bring your clients and journal across to Konfidens.

7 August 2026

• Dividers in forms. Split a form into parts with a divider.

5 August 2026

• Search the form building blocks. Find the block you need in the form editor by typing its name.
• Clearer form answers. More answers have a copy button, and short answers like dates and phone numbers take less space.

4 August 2026

• Prices with decimals. Use prices like 750.50 for services, evening and weekend additions, and single bookings.
• Clients can change their phone number. Clients can update their own phone number, the same way practitioners do.
• Optional questions are marked. Questions that don't need an answer are labelled "(Optional)", and new questions are required by default.

31 July 2026

• Edit forms on your phone. The form editor now works on small screens.

27 July 2026

• Fixes
  • Payment setup no longer gets stuck when the clinic address is incomplete.
  • EHF invoices are sent in the evening after the appointment, as promised (Norway).

24 July 2026

• Edit a client's reference. Change the custom reference on a client's profile (UK).

3 July 2026

• Forms. Build your own forms and send them to clients, from intake questionnaires to consent. Turn on Forms under Clinic → Functionality. Build forms by dragging blocks into place, with headings and blank lines kept as you write them.
• Pluralistic counselling in the directory. Pluralistic counselling is now one of the methods you can list on your directory profile.